Announcements

  1. New: Keep Product Variants Synced with Shopify

    New Feature

    You can now choose whether product variant updates made in Shopify automatically sync into Ricemill | Fulfilment.

    When enabled, changes to product variant data in Shopify will update the matching variant in Ricemill, helping keep fulfilment data aligned without manual edits. If your team prefers to manage variant details directly in Ricemill, you can disable the sync at any time.

    ⚠️ Available on the all paid plans.

    To enable or disable this setting:

    • Go to Integrations and click Open next to the connected Shopify store.
    • Go to Settings → Product Variants.
    • Toggle Keep Shopify variant details updated on or off.
    • Click Save.

    Note: When enabled, Ricemill will update linked product variants where connected Shopify store is the primary data source. The updated data includes the variant name, barcode, image, product type/category, vendor/manufacturer, country of origin, HS/tariff code, and package weight.

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    Sync product data if changed in Shopify or Ricemill

    Sync product data in Ricemill/Shopify like weight and HS code if changed in Shopify/Ricemill

    C Lim
    Shipped 🚀

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  2. New: Inline Inventory Editing

    New Feature

    We’ve made it faster to update your inventory details in Ricemill | Fulfilment. You can now edit fields such as weight, dimensions, HS code, and country of origin directly from the Inventory page - no need to open each item’s detail page.

    This helps you keep product shipping and customs information up to date with fewer clicks.

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    Bulk Editing/viewing of Inventory

    provide capability for columns/fields associated with inventory (eg hss tariff code) to be edited/viewed in bulk. Currently the only way to view/edit is to go into each inventory item, take a look, edit if needed and exit. it is very cumbersome. the capability to customise/show other columns in the Inventory view is essential

    Debbie
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  3. New Feature: Add Your Team to Ricemill

    New Feature

    You can now invite staff to your account and work together on fulfilment - no need to share logins anymore.

    👉 Learn how to invite and manage staff:

    https://ricemill.co/docs/settings/inviting-and-managing-staff-members/

    ⚠️ Available on the Plus Unlimited plan.

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    Allow multiple users in an account

    It would be great to have the ability to invite multiple users to the account so we don't have to share login details. This would suit big merchants with multiple staff working concurrently, as well as small merchants with casual staff e.g. who work different days. Maybe allow up to 3 users on the free plan, more on the Plus plan? This should ideally use google or other federated login.

    Theresa
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  4. New Feature: Identify Repeat Customers at a Glance

    New Feature

    You can now see how many total orders a customer has placed directly next to their name and details. This gives you quick insight into repeat customers and helps you make better fulfilment decisions.

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    Show customers number of previous orders

    next to the customers name and details show how many orders they have placed with your store

    Kate N
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  5. New Improvement: Custom Item Descriptions for Customs Declarations

    Improvement

    You can now set custom item descriptions specifically for your customs forms. This allows you to use precise, border-friendly terms (e.g., "100% Cotton Shirt") instead of your store's marketing titles.

    How to set it up:

    • Individual: Update directly via any Inventory details page.
    • Bulk: Import descriptions via CSV using our Batch Update tool.

    If a custom description is set, Ricemill will automatically use it on your declarations instead of the product title.

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    Edit Customs Description - Australia Post Shipments

    Currently the "Full description of goods" auto filled on the customs form is taken from your Product's Name. If the product name is too long, the customs description does not show the entire product name. Also for customs forms, you need an actual description of the contents, which is not always covered simply by the Product name. We have had items rejected and returned by customs overseas because of this. There needs to be a way to edit the Description of Goods for Australia Post International Orders to make the feature useable. Thanks :)

    Evan
    Shipped 🚀

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  6. New Improvement: Sync Order Tags from Shopify

    Improvement

    Ricemill | Fulfilment now automatically syncs order tags from Shopify. Any tags you add in Shopify will now appear within the app, helping you organise and process orders more efficiently.

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    Order tagging

    We have specific items which need to be sent by road-only and while it's easy for regular employees to know which items where are, it would be easier if Ricemill was able to tag the order according to the tags in Shopify to clearly know which items are hazardous and if they are express.

    Christine
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    Sync Order Tags from Shopify

    We use tags on our orders in Shopify to help separate them into different order types. Some of these are applied automatically with workflows. It would be really great to have the order tags sync into Ricemill and be used as filtering in the Order list as well as shown on the order screen when fulfilling. Thanks so much.

    Adam R
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  7. New Feature: Easily Duplicate or Create Orders

    New Feature

    You can now duplicate an existing order if you need to resend something to a customer, or create a new manual order for offline orders, promo materials, or influencer packages.

    Available to all paid plans.

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    Let us know how you find it!

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    Create label that isn't associated with an order.

    Manually create labels that are not attached to an order. We create labels to send to our customers for returns or we create them and send them to our suppliers sometimes to send stuff to us.

    Cody
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    Ability to add in manual orders

    It allows for adding a order manually for example when sending a replacement product if item has arrived lost of damaged or if i am sending promotional materials to a influencer or I have a order from another platform like etsy.

    Anne
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  8. Order lines with multiple quantities are now bolded

    Improvement

    Now, if an order item’s quantity is greater than 1, it will be bolded, making it easier to spot orders with multiple quantities at a glance.

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    When items over 1 please make red to insure packing items

    When you dont have an option for scanner can we make inventory sales of the same item over 1 bold and red so its not missed

    Simone
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  9. Add footer text to invoice and packing slips

    Improvement

    You can now add a custom footer note to your invoices and packing slips!

    This lets you include helpful details such as business messages, return policies, or promotional info directly at the bottom of your PDF documents. Once set up, the footer will automatically appear in all printed invoices and packing slips.

    To configure your footer:

    * Go to Settings → Documents

    * Scroll to the footer note section

    * Add your custom message and click Save

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    Customize Tax Invoice

    I would love to be able to add some personalization to the tax invoices, to include our returns policy and other useful information.

    Amy
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  10. New Australia Post extra small / 250g postage rate

    Announcement

    The new Australia Post 250g and extra small postage rate is available with extra small padded mailers for parcels up to 5kg or your own packaging for parcels up to 250g and provides an opportunity to send smaller items for less.

    Available within the Ricemill | Fulfilment platform now.